Martin at St Stephens Dental Practice has some very sad news: “On Sunday afternoon the 2nd April my Dad, Brian passed away after being ill on and off for the last couple of years. My Dad had lived in Canterbury all his life. He left school to take up an apprentice placement as a Dental
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What is your definition of an emergency appointment? Being offered an appointment on the day, within a week, or within a month? What if you were in sufficient pain that you could not sleep? Would you be happy with being offered an “emergency appointment” 10 days away? I thought not. I was contacted late last
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At St Stephens Dental Practice we want to provide the best experience possible at a dental practice. To help us to provide a good service we collect feedback from our patients after they have finished a course of treatment. This can be anonymous or not, the patient can decide. On the summary of the feedback
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I do not think a day goes by without a patient saying that they are my worst ever. They are all wrong! My Father in Law used to farm beef and lamb, now only beef animals. He introduced me to my most difficult and interesting patient about 15 years ago. At the time he was
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